Logistics Solutions

Boosting Supply Chain Efficiency: Real-Time Tracking at Batory Foods

By Jeffrey Dorn

3 min read

Nov 7, 2024

Batory Foods understands the frustrations that come with outdated, manual order tracking. Emails, phone calls, and guesswork have long defined the process—adding stress and uncertainty to the supply chain. That's why Batory Foods is introducing a new order tracking solution designed to solve these issues, providing customers with real-time visibility and control over their shipments.

From Manual Processes to Seamless Tracking

Previously, tracking shipments required time-consuming emails and calls between Customer Service, Logistics, and the customer. Now, everything has changed. With real-time tracking at their fingertips, customers no longer need to wonder where their shipments are. Instead, they have instant visibility, reducing inefficiencies and making the entire process more transparent.

Why Real-Time Tracking Matters To You

In the food and beverage industry, precise timing is essential. Relying on manual tracking methods can lead to unexpected shortages, excess inventory, and costly delays. Batory Foods' new real-time order tracking solution directly addresses these industry-wide challenges. It not only keeps customers informed but also helps them plan confidently—ultimately strengthening the value that Batory Foods provides as a partner.

Key Benefits of Real-Time Order Tracking

Real-Time Order Visibility - With this new system, customers gain direct insight into their shipment status, whenever they need it. This eliminates the delays caused by manual checks and keeps them in the loop, allowing for quick decisions to keep operations on track
Improved Planning and Inventory Management - Real-time tracking helps customers make informed inventory and production decisions. They can efficiently manage stock levels, avoiding costly problems of under- or overstock, and ensuring that their operations run smoothly.
Proactive Issue Management - The tracking solution flags any disruptions to shipments in real time, allowing customers to adjust plans as needed. Instead of reacting to unexpected delays, they are notified immediately—enabling them to maintain control and minimize disruptions.
Data-Driven Insights - The tracking solution goes beyond simple visibility; it provides valuable logistics data that helps customers optimize their supply chain. By understanding delivery patterns, customers can identify opportunities to improve efficiency, reduce costs, and streamline processes.

A Simple and Seamless Experience

The new tracking system is designed for simplicity. It integrates easily with customers' existing processes, and the intuitive dashboard provides easy access to essential information without added complexity. Batory Foods is committed to enhancing customer logistics in the most straightforward way possible.

Frequently Asked Questions

How do I access the new tracking system?

The Batory team will take the necessary steps to create a secure and personalized login for you. Once the login has been successfully set up, they will promptly provide you with all the relevant details, including your username and password, as well as any additional instructions you may need to access the system smoothly. This process ensures that you have a seamless and efficient experience when logging in for the first time.

What information will I be able to see in real-time?

Depending on the mode of transport different information will be available and shown within the Batory tracking portal.

Do I need special training to use the tracking system?

A comprehensive training document, complete with detailed instructions, guidelines, and best practices, will be provided to all portal users to ensure they have the necessary knowledge and skills to effectively navigate and utilize the portal's features and functionalities.

Is there an additional cost for using the order tracking system?

Customers can access and use the portal without incurring any extra charges or fees, ensuring that they can take full advantage of all its features and benefits without worrying about additional financial burdens.

Can I set up notifications for delivery updates?

You can personalize and configure notifications through settings and preferences.

How accurate is the estimated delivery time?

The information is refreshed multiple times daily for each shipment. It offers the latest tracking details, but if you have any questions or concerns about a shipment, please contact your customer service representative.

What happens if there is a delay in the shipment?

Any delays will be displayed on the portal, but you can reach out to your customer service representative if you have any questions.

Can multiple people from my company access the tracking information?

Yes, multiple team members can have accounts. Please reach out to Shippeo@batoryfoods.com with any inquiries.

 Will this tracking system integrate with our existing inventory or logistics software?

Compatible with E2open, our TMS provider, linking this tracking data to our internal systems for inventory management is currently not applicable.

Can I get historical tracking data for analysis?

Information will remain accessible on the portal for a duration of 3 months.

 What types of shipments can be tracked?

Less-Than-Truckload (LTL), Full Truckload (FTL), Bulk Transportation, and Intermodal Shipping

Who do I contact if I have issues accessing the tracking information?

Please reach out to Shippeo@batoryfoods.com

How does the new system improve over previous order tracking methods?

Deliver data directly to customers, thereby minimizing the need for intermediaries and ensuring that clients receive the information they need promptly and efficiently. This approach significantly reduces manual work by automating processes that were previously labor-intensive, allowing employees to focus on more strategic tasks. Additionally, it leads to substantial time savings by decreasing the volume of emails exchanged, streamlining communication, and enhancing overall productivity.

Can I customize the information I see on the dashboard?

The dashboard is customizable. By utilizing the left sidebar, you can modify filters and store searches.

Batory Foods Redefines The Way You Source Ingredients

Batory Foods is committed to providing customers with the tools they need to succeed. The real-time order tracking solution is part of its mission to help overcome the challenges of manual logistics processes—making supply chain management simpler, more transparent, and more efficient.

For those ready to get started, reach out to your account manager or contact us here for a demo. Batory Foods is ready to help take logistics to the next level.